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General Guidelines |
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Your satisfaction is 100% guaranteed! |
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We go to great lengths to insure that
all product(s) ordered are fresh, properly packaged, and shipped as
quickly as possible. |
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For health reasons, all returned
product(s) must be unopened and returned in their original packaging. |
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We cannot guarantee products shipped in the
months of May through September or anytime the temperature goes above 80 degrees Farenheit. |
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Cancellations |
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Cancellations must be made within three (3) days of receipt of product(s). |
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All
product(s) returned for a refund must be undamaged.
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All
shipping costs are the responsibility of the buyer and will not be
refunded. All returned product(s) must be shipped prepaid.
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There
will be a 20% restocking fee for all returned product(s). |
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The
appropriate refund will be provided to the buyer within three (3)
business days after receipt of product(s). |
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Product Damaged in Shipment |
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Product(s) damaged in shipment will be replaced at no cost to the buyer.
Buyer may be required to assist us in filing a claim with UPS.
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Incorrectly Shipped Product |
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Incorrectly shipped product(s) will be replaced at no cost to the buyer
as quickly as possible, once the incorrect product has been received by
The Timeless Candy Source. |
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The
buyer is responsible for providing a valid shipping address. In
the event that a product(s) is returned due to an invalid address, the
buyer will be charged either:
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(1) an additional shipping charge to ship the product(s) to the
correct address or |
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(2) a
twenty percent (20%) restocking fee.
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Return Material Authorization (RMA) |
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Prior
approval is required before returning any product(s) by sending an email
describing the reason for return to: |
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CustomerService@TimelessCandy.com |
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We will email you an RMA number and
shipping instructions. |
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Please call
800-778-9615
with any questions. |
