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General Guidelines |
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* Your satisfaction
is 100% guaranteed!
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* We go to great
lengths to insure that all product(s) ordered are fresh,
properly packaged, and shipped as quickly as possible.
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* For health reasons,
all returned product(s) must be unopened and returned in
their original packaging.
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*
The Timeless
Candy Source cannot guarantee products shipped from
May through September or anytime temperatures exceed 75°
Fahrenheit.
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Cancellations |
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* Cancellations
must be made within three (3) days of receipt of product(s).
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* All product(s)
returned for a refund must be undamaged.
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* All shipping
costs are the responsibility of the buyer and will not be
refunded. All returned product(s) must be shipped
prepaid.
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* There will be
a 20% restocking fee for all returned product(s).
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* The appropriate
refund will be provided to the buyer within three (3) business
days after receipt of product(s).
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Product Damaged in Shipment |
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*
Product(s) damaged in
shipment will be replaced at no cost to the buyer.
Buyer may be required to assist us in filing a claim with
UPS.
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Incorrectly Shipped Product |
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* Incorrectly shipped
product(s) will be replaced at no cost to the buyer as quickly
as possible, once the incorrect product has been received
by The Timeless Candy Source.
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*
The buyer is responsible
for providing a valid shipping address. In the event
that a product(s) is returned due to an invalid address,
the buyer will be charged either:
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(1) an additional shipping
charge to ship the product(s) to the correct address
or |
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(2) a twenty percent
(20%) restocking fee.
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Return Material
Authorization (RMA) |
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* Prior approval
is required before returning any product(s) by sending an
email describing the reason for return to:
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CustomerService@TimelessCandy.com |
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We will email you an
RMA number and shipping instructions. |
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Please call
800-778-9615
with any questions. |
